Log in through the password you have created or one of the third party companies (i.e. your Google, Yahoo, Microsoft or Facebook account).
Alternatively use the Forgot Password link.
Once signed in with your password, you will need to provide a "second factor", which can be an SMS or voice call to your phone, an authenticator app (such as Google Authenticator or Authy), or a hardware security key (such as a Yubikey). The first time you sign in you will need to choose which additional factor you want to use to secure your account.
Once signed in you may be presented with the option to Log In Faster on This Device. If you follow this process you can setup biometric authentication which will allow you to sign-in to Binder using your fingerprint or face scan, if your device supports it, make the changes to the email address, Update Client then press Resend Invite.
Via Add Client complete the required fields and add your client.
Each client needs to be individually added to the system. For multiple client applications, add the clients individually to the system.
An invitation will automatically be sent to your client prompting them to log in.
Please note - clients only need to be added once as the system will store client credentials.
Clients can be shared within an organisation via the three dots next to the client’s name and selecting Share. You can then select the adviser you wish to share the case with and send them a message if required.
Select business type (mortgage, remortgage, buy to let mortgage, buy to let remortgage or insurance). Search for your clients linked to the business and add your clients to the case by selecting the blue + sign.
When all relevant clients have been selected press Create Case.
There is no restriction to the number of clients that can be added to one case.
The lead client can be changed in Update Case.
Please note - it is important to add ALL clients linked to this piece of business at this time. Clients cannot be added to the case retrospectively.
Complete the necessary fields and select the documents required. The document date fields will automatically update throughout the calendar year.
If the required document is not in the list, Add Custom under Custom Documents and personalise accordingly.
Update Case.
When setting up a new case for an existing client on Binder, you will be asked if you want to reuse the documents which have been uploaded previously. You can also use this feature by clicking the three dots within a case and selecting Reuse Docs.
You can access your Fact Find by selecting the Edit Fact Find button at the top of your case.
Your Fact Find will open in a read only status - to edit this document press the pencil icon (allow editing) in the blue banner.
You have the option to PDF your Fact Find - this takes a capture of the information added along with automatically placing this document in the Fact Find field in your Suitability Pack - this can be deleted if required.
You can access your case information and chat messages, along with documents while you are within the Fact Find by pressing the grid icon in the blue banner.
The Fact Find will automatically save.
Certain sections will require you to save the entry and any unsaved entries to the Fact Find will be notified in the blue banner before leaving the Fact Find.
You can invite your client to complete or view the Fact Find by clicking on the people icon at the top of the screen and following the instructions to invite your client to collaborate – the people icon will then be orange.
If you wish to stop this at any point you can press the Stop Collaboration button which will remove their access to view the document or Lock Fact Find which will enable them to continue to view the document but not to amend it.
Any changes made to the document are highlighted with an orange box or will have text to show what has been amended.
Within the case, Documents to Sign & Complete, there will be a My Details icon. Clicking on this icon will show you the client’s view of the Fact Find.
When this document is complete it will show within this field and will have a green tick.
Your client cannot see the vulnerability section or the internal notes within the Fact Find.
You can see if and when a client has logged into the portal in the case under Last Signed In.
If a client has not received or is struggling to log in, you can resend the invite by selecting Edit Case then Edit Applicant, make the changes to the email address, Update Client then Resend Invite.
If a client is having problems with their second sign-in factor you can reset it. This removes the second factor from their account and they will then have to reconfigure this next time they sign in. The Reset button can be found alongside the client's details on the Edit Case screen.
Throughout the case you can edit and request further documents through the Edit Case tab. This is also how you would change the case status throughout the application.
You can send a message to your clients via the Go To Chat icon. These messages will be sent to all applicants linked to the case and they will receive an email prompt. When a client responds, the unread messages will appear in the notification alert icon at the top of the screen in red - you access the message through clicking on this bell alert icon.
New messages can be read and they are only marked as read when the envelope on the right hand side has been ticked.
You can return to the case details via the link at the top of the chat by pressing Back To Case.
Press the Cases icon.
On the case there is a Case Documents section. You can upload / drag and drop all your case specific documents into this section for compliance.
These documents are not visible to clients.
At the bottom of the case there is a Case Note facility. You can simply enter the details and Post Update. The personnel, date and time is all recorded and this information is not revealed to the client but can be seen by all linked advisers and administrators.
Please note – once an entry has been typed into the case note it cannot be deleted, however you can press the delete icon on the right hand side to strike through this note.
The case status can be changed via Status under Edit Case. This will automatically move the case into the relevant status box on the home page tab (open / application / offered / terms / paid / NPW) - please note once a case is marked as Not Proceeding With the client can no longer see any case information.
To preview a document, press the magnifying glass in the document field. To return to the case, press the cross in the top right-hand side of the document.
To download a document, press the down arrow in the right-hand side of the document field.
To upload a document for a client, press on the relevant document field which shows as pending, find the document through the Select File or Click to Upload icon, within the box or simply drag and drop your documents and this will present a preview of the document. If correct, press the Upload field.
To upload multiple documents, select the document field again, press Select File, select another document and press Upload. This document will then be seen on the left-hand side along with already uploaded document.
To upload a document from a client where there is no field on the chaser to upload to, please request the document type via Edit Chaser and upload as above. If you do not wish your client to be notified of this request then untick Notify Client - the system is designed to encourage the client to upload the documents on the portal.
Documents can be sent to the client within the case through the Upload Documents to Client tab. Please note that these are uploaded to each individual client rather than all clients on the case.
To upload multiple documents, select the document field, press Select File, select document and press upload. This document will then be seen on the left-hand side along with already uploaded document.
On initial sign-up with Binder, your organisation will have provided your company’s Terms of Business templates, and these will have been uploaded to Binder for you.
Within the Documents to Sign & Complete field, select Request Signed Document. Select the document you would like to be signed, you can preview this document prior to submission if required, select your signatories and if you would like your client to be notified of this request. You can also select if you would like to be notified when the document has been signed.
Binder has partnered with Comentis to provide Financial Wellbeing Assessments in order to comply with FCA consumer duty.
Select the Request Comentis Form within the Documents to Sign & Complete field, select the required questionnaire, select your adviser from the drop-down menu (client owner) and select the recipients. You have the option to notify your client via email of this request. You can also send an optional message to your clients in the box provided which will be sent separately via the chat. You can also select if the adviser would like to receive an email when this has been completed.
Your client will then be able to click on the assessment when they log into Binder and complete the questionnaire. When this has been completed, you will receive the summary outcome of the report, but not the questionnaire, and this will automatically be saved into Case Documents within Binder. Within the Requested Documents field the relevant Risk Level will be shown. By clicking on the report, you can complete the Intervention Log and submit your comments to Comentis directly. The comments on the log are then automatically recorded within the summary outcome within the Case Documents.
All your cases with recent activity, new documents, signed documents or new chat messages will appear on your home page under the To Do tab.
You can manually send cases to this page by pressing Mark As To Do on the case itself.
When a client has uploaded a document you will receive an alert in the alert bell icon at the top of the page.
The subject case will also appear in green in the list of cases under the relevant status - please note once you have opened the case it will automatically revert back to white.
If the document is password protected, the document icon will show a question mark. Please request the relevant password from your client. The password can then be recorded in the Product Notes section within case for future reference.
To delete a document, press on the cross in the document field.
On the home page, you can switch between the different cases in different statuses (open, application, offered, terms, paid, NPW) or search for the case and all cases will appear in the main search bar.
Your organisation will have set your templates up to enable you to use this feature.
Edit your profile, upload your signature and your job title within the Role section and save.
To create your suitability letter within the Suitability Pack, select Generate Suitability Letter. Select your template from the drop-down menu, complete the information within the relevant fields and press Preview. The client’s name and address details together with the case fields will be prepopulated within the letter. You can then add this to the Suitability Pack.
Documents can be uploaded to the Suitability Pack and sent to the client when you feel suitable. Not all documents need to be uploaded for the pack to be sent.
You also have the ability to add a custom document to your Suitability Pack when required.
A personal message can be typed into the box when you press Send Suitability Pack and this message will show in the case chat. Only the message is sent to the client, not the documents - these will remain secure on the portal for your client to access when they log in.
Please note that the documents sent within the Suitability Pack are sent to both clients.
By pressing the Download Case button, you can extract all case documents, all case note entries and all chat communication in one file however, these documents all remain on the portal.
If a case is no longer required including the documents, case notes and chat, select the red Delete Case button.
Binder will notify your client via email automatically every time a message has been sent via Chat.
Binder will notify your client automatically every time a new document has been requested while creating or editing the case.
If you do not wish for the client to be notified simply untick the Notify Clients by Email option. This option is only available once a document type has been selected.
Binder links with Twenty7tec and Mortgage Brain online sourcing platforms.
Your organisation will have provided you with a login for this feature. Selecting the Sourcing icon will enable you to push your client’s information from the Case Fields through to your relevant sourcing platform.
Documents are downloaded directly to the Case Documents field within Binder.
The Remortgage tracker feature enables you to view when your clients’ deals are coming to an end, based on the Interest Rate End Date field which will have been completed within the case.
You can select whether to email your clients, create a new remortgage case for the client, add some notes or mark the case as Not Proceeding With. When creating a new remortgage case, the link for the old case is shown within the case field for the new one, enabling you to toggle between the old and new case.
Within this section you have the ability to track overall business levels and individual submissions to monitor business trends and forecast future activity.
Access is granted based on your organisation's permissions, ensuring advisers and administrators can view the data relevant to their roles.
The data will be taken from cases marked as application, offer, terms or paid with a submitted date.
Please contact Binder at support@binder.cloud
